FREE SHIPPING Until July!

Frequently Asked Questions (FAQ)


HOW TO ORDER?

  • Choose items that you want and click Add to Cart. If you wish to keep shopping, click Continue Shopping and repeat the process.

  • Proceed to cart and checkout. Make sure all your details are correct.

  • Select a payment method (Secured by GHL) :

    • Online bank transfer

    • E-Wallet (Grab, Boost, Mcash, Touch&Go)

  • After payment has been done you will receive an email regarding your order.

WHEN I WILL RECEIVE MY ORDER?

  • After we received your payment, we will email your tracking number from GDEX Express. Our item is shipped internationally. The delivery time will take 5 to 8 working days for West Malaysia and 7 to 14 working days for East Malaysia. 

OUCHH! I HAVE RECEIVED AN INCORRECT/DEFECT/MISSING ORDER?

  • We are extremely sorry! Kindly email us at theonepandamy@gmail.com with your Order Number. We will contact you immediately to either refund or replace your item(s).

    NEED MORE HELP?

    • Feel free to send any questions/comments to our email at theonepandamy@gmail.com or message us on Instagram @theonepanda